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Please note that we cannot investigate software issues if you do not give a full description of the issue you are experiencing including the name and version of the software you are currently using, and the steps you are performing up to the occurrence of the issue.

You can attach screenshots to your ticket to help describe your problem. You can also use the free Jing software to record a video that demonstrates the issue you are experiencing. You can download this free of charge from https://www.techsmith.com/jing.html

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